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Privacy Policy

LAST MODIFIED: October 20, 2023

This Privacy Policy applies to all products and services provided by CFT Lab Private Limited (Formerly known as Chindalia Aggrigate Pvt. Ltd.) and (hereby referred as “CFT Lab”) and sets out how CFT Lab may collect, use, share, and protect information. User may use CFT Lab's services and products via a mobile device through website or mobile applications. This Privacy Policy also applies to such use of CFT Lab's services and products (hereby referred as "Platform").

1. Collection of Information

  1. User(s) privacy is important to CFT Lab and CFT Lab have taken steps to ensure that CFT Lab do not collect more information from User than is necessary for CFT Labs to provide User(s) with CFT Lab’s services and to protect User(s) account.
  2. Information including, but not limited to, User name, address, phone number, email address, gender, date and/or year of birth and user preferences ("Registration Information") may be collected at the time of User registration on the Platform.
  3. In connection with any communication or transaction and payment services or any other services that you may avail using the Platform, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates and tracking information from cheques or money orders ("Account Information") may be collected, among other things, to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Platform.
  4. CFT Lab record and retain details of Users’ activities on the Platform. Information relating to communication or transactions including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any communication forum provided by us and/or other affiliated companies of CFT Lab (“Activities Information”) may be collected as and when the communication and / or transactions are conducted through the Platform.
  5. CFT Lab record and retain records of Users’ browsing or buying activities on Platform including but not limited to IP addresses, browsing patterns and User behavioural patterns. In addition, we gather statistical information about the Platform and visitors to the Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors (together "Browsing Information").
  6. Registration Information, Account Information, Activities Information, and Browsing Information are collectively referred to as Personal Data.
  7. It is mandatory for Users of the Platform to provide certain categories of Personal Data (as specified at the time of collection). In the event that Users do not provide any or sufficient Personal Data marked as mandatory, CFT Lab may not be able to complete the registration process or provide such Users with CFT Lab’s products or services.

2. Use of Personal Data

If you provide any Personal Data to CFT Lab, you are deemed to have authorized CFT Lab to collect, retain and use that Personal Data for the following purposes:

  1. Verification of User’s identity;
  2. processing User’s registration as a user, providing User with a log-in ID for the Platform and maintaining and managing User’s registration;
  3. providing User with customer service and responding to User(s) queries, feedback, claims or disputes;
  4. to facilitate communication between Users on the Platform and / or processing Users transactions on the Platform;
  5. performing research or statistical analysis in order to improve the content and layout of the Platform, to improve CFT Lab’s product offerings and services and for marketing and promotional purposes;
  6. subject to applicable law, CFT Lab (including our affiliated companies and their designated Service Providers may use User’s name, phone number, residential address, email address, and other data ("Marketing Data") to provide notices, surveys, product alerts, communications and other marketing materials to User(s) relating to products and services offered by CFT Lab or CFT Lab’s affiliated companies;
  7. if User voluntarily submit User information or other information to the Platform for publication on the Platform through the publishing tools, then Users are deemed to have given consent to the publication of such information on the Platform; and
  8. making such disclosures as may be required for any of the above purposes or as required by law, regulations and guidelines or in respect of any investigations, claims or potential claims brought on or against us or against third parties.

3. Disclosure of Personal Data

  1. User further agrees that CFT Lab may disclose and transfer User’s Personal Data to third party service providers (including but not limited to data entry, database management, promotions, products and services alerts, delivery services, payment extension services, authentication and verification services and logistics services) ("Service Providers"). These Service Providers are under a duty of confidentiality to CFT Lab and are only permitted to use Users Personal Data in connection with the purposes specified in clause 2 herein above.
  2. User(s) agree that CFT Lab may disclose and transfer User(s) Personal Data to CFT Lab’s affiliated companies and/or their designated Service Providers.
  3. When necessary CFT Lab may also disclose and transfer User’s Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations.
  4. Any Personal Data supplied by User will be retained by CFT Lab and will be accessible by our employees, any Service Providers engaged by CFT Lab and third parties referred to in clause 3 herein, for or in relation to any of the purposes stated in Clause 2 herein above.
  5. All voluntary information may be made publicly available on the Platform and therefore accessible by any internet user. Any voluntary information that User disclose to CFT Lab becomes public information and User relinquish any proprietary rights (including but not limited to the rights of confidentiality and copyright) in such information. User should exercise caution when deciding to include personal or proprietary information in the voluntary information that User submit to CFT Lab.
  6. CFT Lab may share User’s Personal Data with third parties, including without limitation, banks, financial institutions, credit agencies, or vendors to enable such third parties to offer their products or services to such Users. While CFT Lab shall endeavour to have in place internal procedures to keep User’s Personal Data secure from intruders, there is no guarantee that such measures/procedures can eliminate all of the risks of theft, loss or misuse.
  7. CFT Lab may establish relationships with other parties and websites to offer User the benefit of products and services which CFT Lab does not offer. CFT Lab may offer you access to these other parties and/or their websites. This Privacy Policy does not apply to the products and services enabled or facilitated by such third parties. The privacy policies of those other parties may differ from CFT Lab, and CFT Labs has no control over the information that User may submit to those third parties. User should read the relevant privacy policy for those third parties before responding to and availing any offers, products or services advertised or provided by those third parties.

4. Right to Update Personal Data

Under the applicable laws, User have the right of access to personal information held by CFT Lab and to request updating / correcting / deleting the information.

5. Minors

The Platform and its contents are not targeted to minors (those under the age of 18). However, CFT Lab have no way of distinguishing the age of individuals who access our Platform. If a minor has provided CFT Lab with personal information without parental or guardian consent, the parent or guardian should contact CFT Lab’s at the address set out in clause 8 below to remove the information.

6. Security Measure

CFT Lab employ commercially reasonable security methods to prevent unauthorized access to the Platform, to maintain data accuracy and to ensure the correct use of the information CFT Lab hold. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while CFT Lab try to protect the information CFT Lab hold, CFT Lab cannot guarantee the security of any information User transmit to CFT Lab and Users do so at their own risk.

7. Changes to this Privacy Policy

Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the Platform. Once posted on the Platform the new Privacy Policy will be effective immediately. User agree that any information CFT Lab hold about User (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy.

8. Grievenace officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Rounak S Chindalia

F-6, Sujas Tower 1,
Nehru Bazar, Jaipur - 302003.
Phone: +917230000448
Time: Mon - Fri (10:00 AM - 07:00 PM)